Cloud Contact Centre

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Our expertise, in tailoring cloud contact centres, for hundreds of clients ensures that we can provide the perfect solution for your business.

Through hosting, we can provide you software as a service (SaaS) where you can pay a suitable fixed monthly subscription. This helps immensely with cash flow compared to purchasing, installing and maintaining a system outright and reduces the total cost of ownership.



Through a fixed-cost monthly subscription, you can use cloud applications (including cloud VoIP systems) that are hosted in secure data centres. This gives you the ability to own, configure and manage the system exactly how you want it. Furthermore, because it is cloud-based, you’ll always have the flexibility to access the most appropriate solution for your unique business and do so at a price much cheaper than buying outright

The Reliance Communications difference:

With decades of expertise in communications and support, we bring best-in-breed, proven technologies that will help you make the most of your investment into cloud solutions.



How can we help you to roll out the best cloud contact centre Australia has to offer?


Speed

Forget lengthy deployment times. Our cloud solutions can be up and running almost before you realise it. You’ll be seeing benefits immediately.



Support

From deployment to ongoing support, we take the headache off your hands. We’ll get you up and running with the leading cloud solution provider in Australia and you won’t need to bother your IT team at all.



Features

Gain access to enterprise-class features, no matter the size of your business. Compete better with communications channels that your customers will love using.



Price

We know the pressures that are on businesses, from SME right through to enterprise. We keep costs down so you see a positive ROI quicker.

Proudly bringing 8x8 to Australian businesses

8x8 is transforming the future of business communications. By integrating voice, video, chat, contact center, and enterprise-class API solutions into one global, secure, reliable cloud communications platform,  people are more connected and productive no matter where they are in the world.


Reliance Communications is proud to be an 8x8 partner and bring its leading cloud contact centres technology to Australian organisations. With our expertise and heritage supported by 8x8’s proven best-in-breed technology solutions, we are truly able to provide our customers with the highest standard contact centre technology, Australia-wide.


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Why Reliance Communications?

Reliance Communications takes the pressure out of deploying cloud contact centre solutions. Our proven expertise means that you can deploy a modern, state-of-the-art cloud communications solution without needing to invest in hardware, IT skills, or even training.


Here's how we support our customers:


We offer true expertise in cloud contact centre solutions


The first and most important factor in choosing a partner for cloud communications is their expertise in cloud based technology solutions.



A good partner like Reliance will have a deep understanding of contact centre technology, including features such as IVR, ACD, dialers, and reporting. We also have experience in deploying, managing, and customising cloud contact centre solutions to meet the unique needs of different businesses.


Our proven track record is second to none


A good partner will have a proven track record of successfully delivering innovative contact centre technology solutions to businesses.


This includes providing reliable and high-quality services, meeting project timelines and budgets, and ensuring customer satisfaction with cloud deployments.


Businesses should look for partners with a strong reputation in the industry and positive customer reviews.


We're flexible with pricing, helping you to keep costs down


Cloud contact centre solutions come with different pricing and licensing options.

 

A good partner like Reliance will offer flexible pricing and licensing options that can be customised to meet the specific needs and budget of each business. This includes options such as pay-per-use, subscription-based pricing, and volume-based discounts.


We have industry-leading integration capabilities


Cloud contact centre solutions should integrate seamlessly with other business applications and systems, such as CRM systems, marketing automation platforms, and social media channels.

 

It should also produce excellent data analytics. This is important, because it drives excellent customer experiences.


A good partner, like Reliance, will have experience in integrating cloud contact center solutions with different systems and applications, ensuring a smooth and efficient workflow.


We deliver true scalability


A good partner should be able to provide a unified platform that can scale up or down based on the changing needs of businesses. This includes the ability to add or remove agents, increase or decrease call volume, and adjust features and functionalities as needed.

 

We can also provide guidance and support in scaling the customer communications solution to meet the evolving needs of the business.


We offer full training and support


Deploying and managing a cloud contact centre solution requires specialised skills and knowledge. But you shouldn't need to handle this yourself.

 

We will provide you with comprehensive training and support to you to ensure that you can effectively use and manage the solution, and that agent productivity will be instantly and permanently boosted.


This includes training to your customer service team on how to use the key features of the solution, as well as ongoing support to address any issues or concerns that may arise.

FAQS

  • What do I need to get started?

    Not much! Cloud contact centres can be managed through your standard computer, tablet or smartphone. For handset options, you can use your existing IP phones, or alternatively include handsets in your monthly agreement. 

  • So I don’t need to buy specialised equipment?

    No, and in fact one of the reasons we have the best cloud contact centre in Australia is that we can reduce your need for equipment in the office. There’s no more need for a complex PBX system that needs to be maintained somewhere in the office. 

    All you need is your laptop or mobile device, and you can benefit from all the key features from anywhere.


  • What are the benefits of 8 x 8?

    As a global leader in cloud-based interactivity, 8 x 8 will give you peace of mind that you are running a reliable system that won’t have expensive outages, and won’t confuse your customers and employees on how to use it.

     

    8 x 8’s key features are:


    - Secure and compliant: verified by 3rd party security and compliance certifications to provide the highest levels of data security, privacy, and compliance. 


    - Integrated: though 8 x 8, you can enjoy the benefits of a business phone, video conferencing, chat, contact centre and APIs, all from one platform. 


    - Reliable: An end-to-end SLA covering both uptime and call quality ensures that your cloud contact centres is working exactly as you need it to, every time.


    - Insightful: You can take advantage of 8 x 8’s AI-driven advanced analytics and virtual agents to provide insights into your contact centre environment that will ensure continual improvement to your customer relationship management efforts.


    When combined with Reliance’s capabilities in deploying, managing and supporting 8 x 8, you will truly have access to the best cloud contact centre in Australia.


  • Ready to get started with the best cloud contact centre Australia has to offer?

    Give the team at Reliance a call today! We assist businesses of all sizes have better customer interactions, and we will be able to help you get started immediately.

  • What happens if my business grows, and I need more people?

    That’s the beauty of our contact center solutions – all you need to do is add capacity as you grow. We’ll simply add the additional capacity to your monthly bill. 


    No need for more expensive equipment and to make sure you have excess capacity sitting around unused just in case you need to scale quickly. 


    And for those with seasonal demand, you’ll be able to scale back down when things quieten down, saving you significantly by ensuring that you only ever pay for what you use.