Contact Centres

Our expertise in tailoring contact centre solutions, for hundreds of clients ensures that we can provide the perfect solution for your business.

You understand that the success of your business is based on delivering great service to, and enhancing interaction with, your customers. That’s why it is essential to equip your team with the right tools and systems to deliver that. Your contact centre can play a pivotal role in that and that’s why we pride ourselves on providing you much more added value and support than others do, for the same price, through things like extensive training and 24/7 support.

Contact us today to get started.

Our brands includes:

Web Chat

  • Faster problem resolution 
  • Convenient for customers
  • Proactive outreach
  • Multiple languages

Email Queuing

  •  Manage emails in queue automatically
  •  Prioritise profitable interactions
  • Report on marketing performance

Workforce
Optimisation

  • Employee Engagement 
  • Seat Planning & Management
  • Forecast, Schedule and Track

Virtual Office

  • Geographically diverse agents
  • Work from home
  • Follow the sun service

Web Chat

  • Faster problem resolution 
  • Convenient for customers
  • Proactive outreach
  • Multiple languages

Email Queuing

  •  Manage emails in queue automatically
  •  Prioritise profitable interactions
  • Report on marketing performance

Workforce
Optimisation

  • Employee Engagement 
  • Seat Planning & Management
  • Forecast, Schedule and Track

Virtual Office

  • Geographically diverse agents
  • Work from home
  • Follow the sun service
It’s not about changing old phones, it’s about changing old business 

It’s not about changing old phones,

it’s changing old business