Taking Remote Working To The Next Level

Taking Remote Working To The Next Level
Remote working is a good deal for both the employee and employer, and over the last 18 months we’ve all learned just how effective it can be. It should come as no surprise that a recent survey of more than 2,000 workers found that a majority want to continue working remotely at leas two days per week .Employees love the idea of getting rid of the daily commute, spending more time with their family, and being more flexible in how and when they work. It’s all benefits for their bosses, too. Just about every study on the subject has highlighted that productivity goes up, not down, when working remotely. Because employees are happier there’s also a lower rate of turnover, meaning that businesses need to deal with the disruption of replacing and training new employees less frequently. And when employees are working remotely, businesses can source talent from all over the world, giving them access to skills and capabilities that weren’t available in the local area.

Making Working From Home A Competitive Advantage

In the mad scramble to get everyone w orking from home, close enough was good enough, and over the last 18 months we’ve all made do with haphazard and slapstick technology. As working from home becomes a permanent practice, however, it becomes important to be more strategic with it, and design your communications and collaboration around remote work.

Reliance Communications has been working with many customers in helping to t ransition to more dynamic forms of remote communication . From telephony to unified communications, we can help assist our customers in maintaining contact and workflows with their teams, and providing customers with an experience in interacting with your business that is no different than calling into an office.

For just one example, a product that we’ve seen gain significant traction with our customers is called DialPad. DialPad is a cloud-based communications and phone system used by many of the top brands around the world (including Uber, HubSpot, Xero and Motorola) that allows for unlimited, effortless scaling as the business needs grow, and provides deep enterprise features, including:

-         Live voice recording for the call.
-         Assessment of emotion and sentiment
-         Tools that will help manage staff and customer service.

-         Alarms any calls that need attention.

All of this is a “value-add” above and beyond the ability to make calls and communicate. Through Reliance Communications, you can take your phone systems, and turn them into a cornerstone of the business that enhances and deepens customer relationships, improves satisfaction, and make remote work effortless.

Talk to the Reliance Communications team today!
The world is facing years more disruption as the current pandemic plays out. Beyond that, the successful businesses will be the ones that have taken the disruption and turned it into an opportunity for innovation.

No business can survive without its communications system, so why not supercharge it? Speak to a Reliance Communications team member today!