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Taking Remote Working To The Next Level

July 6, 2021
UC Solutions


Taking Remote Working To The Next Level


Remote working is a good deal for both the employee and employer, and over the last 18 months we’ve all learned just how effective it can be. It should come as no surprise that a recent survey of more than 2,000 workers found that a majority want to continue working remotely at least two days per week.


Employees love the idea of getting rid of the daily commute, spending more time with their family, and being more flexible in how and when they work. It’s all benefits for their bosses, too. Just about every study on the subject has highlighted that productivity goes up, not down, when working remotely. Because employees are happier there’s also a lower rate of turnover, meaning that businesses need to deal with the disruption of replacing and training new employees less frequently. And when employees are working remotely, businesses can source talent from all over the world, giving them access to skills and capabilities that weren’t available in the local area.


Making Working From Home A Competitive Advantage

In the mad scramble to get everyone working from home, close enough was good enough, and over the last 18 months we’ve all made do with haphazard and slapstick technology. As working from home becomes a permanent practice, however, it becomes important to be more strategic with it, and design your communications and collaboration around remote work.


Reliance Communications has been working with many customers in helping to transition to more dynamic forms of remote communication. From telephony to unified communications, we can help assist our customers in maintaining contact and workflows with their teams, and providing customers with an experience in interacting with your business that is no different than calling into an office.


For just one example, a product that we’ve seen gain significant traction with our customers is called DialPad. DialPad is a cloud-based communications and phone system used by many of the top brands around the world (including Uber, HubSpot, Xero and Motorola) that allows for unlimited, effortless scaling as the business needs grow, and provides deep enterprise features, including:


-         Live voice recording for the call.


-         Assessment of emotion and sentiment


-         Tools that will help manage staff and customer service.

 

-         Alarms any calls that need attention.


All of this is a “value-add” above and beyond the ability to make calls and communicate. Through Reliance Communications, you can take your phone systems, and turn them into a cornerstone of the business that enhances and deepens customer relationships, improves satisfaction, and make remote work effortless.


Talk to the Reliance Communications team today!


The world is facing years more disruption as the current pandemic plays out. Beyond that, the successful businesses will be the ones that have taken the disruption and turned it into an opportunity for innovation.


No business can survive without its communications system, so why not supercharge it? Speak to a Reliance Communications team member today!

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8x8 Is Embracing AI – Here’s How You Benefit

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We’re proud of this prestigious award and we’re just getting started

June 8, 2023
Big News Reliance Is 8x8 ANZ Partner Of The Year 2022/2023! We’re proud of this prestigious award and we’re just getting started Reliance Communications and 8x8 share an uncompromising vision for delivering incredible customer experiences, and we’re thrilled to be such a key 8x8 partner. We’ve been working with 8x8 since 2017, and in that six years we have gained valuable experience with the 8x8 technology stack that provides the expertise to assist our customers to transform and improve their communications and business management. Through hard work and dedication, Reliance Communications has grown to be 8x8’s leading voice in the market, awarded the honour of 8x8 ANZ Partner Of The Year 2022/2023. This award is founded on our commitment to our customers and 8x8. Reliance is dedicated to ensuring every customer has an incredible 8x8 experience. Not only have we just been honoured with the award win, Reliance has been globally certified with complete 8x8 XCaaS accreditation, elevating us into an elite club of expertise. There is only a handful of 8x8 partners in the world with this level of accreditation, and we are extremely proud to know we are in the best position to assist our customers. What is XCaaS? XCaaS stands for “Experience Communications-as-a-Service”, and it’s the epitome of the 8x8 philosophy. Essentially, it brings customer and employee experience together with contact centre, voice, video, chat, and APIs on one cloud-native platform. 8x8 is a pioneer in this area, with XCaaS being the first and only platform of its kind in the market. The way it optimises an omnichannel customer experience with data-driven insights, while enabling employee engagement in a work-from-anywhere world. It’s also totally secure and delivers 99.999 per cent uptime. We know from our conversations with clients that these are two major concerns. Cyber security is a bigger headache than ever, and every minute the communications system is down, is money lost. XCaaS solves these problems and is wrapped up in a solution that is ideal for everything from small businesses all the way to large enterprises. Learn more about 8x8 XCaaS here. Reliance is your partner for XCaaS As your fully certified XCaaS partner, Reliance Communications can help you get up and running quickly. We’re here to take the pain out of installing and managing the system, so you can benefit from the innovative features without worry. XCaaS solves what businesses need today and offers a clear and easy pathway to what comes next. Reliance helps you capitalise on the opportunity without undertaking an expensive transformation project, and without investing in internal resources. We’re a true partner to your company and we’ll make sure we get it done for you. We’d like to thank 8x8 for their support. As a managed services provider, the market can be incredibly difficult if vendors don’t support their channel. We appreciate how easy it is for 8x8 to invest into them, as they reciprocate by investing into companies like ours. We’re certainly determined to do everything we can to keep winning this award every year! In the meantime, contact us and we will get you running on XCaaS. It’s all benefits, no fuss.
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