With the rate of technology innovation going on, managing an older phone system inside a workplace can result in lower productivity as employees struggle with a lack of the features and enhancements that their competitors take for granted. If your phone system at your business is older than three years, then you should look into what an upgrade could do for your business.
Reliance Communications works with the best in the industry. We’re vendor-agnostic, focusing on results rather than pushing a particular vendor’s agenda, and that has given us some unique insights into the state of phone systems as we move into 2021.
Here are five reasons to upgrade your
phone systems.
Upgrading can actually save you money
One reason why many businesses put off phone system upgrades is due to the price involved with getting a new system installed. However, an upgrade will likely save you money in the long run. By using Voice over IP (VoIP) technology, you can reduce telecom costs and choose the features you want if using a
cloud-based system . This lowers the upfront cost to get it installed and will allow your company to save money long-term as well.
Plus, when an older system breaks down it can become quite costly to replace parts or find the expertise needed to fix your phone issues. A new system will always be easier to repair and minimise the amount of downtime your business faces in such a scenario.
A new system can scale with your business
By using a VoIP phone system, you are able to add additional users and devices with ease. Adding new phone lines with more traditional systems is expensive and time consuming, while adding new users with a VoIP system just takes a few minutes. This will allow your phone system to grow alongside your company. For example, the Avaya IP Office phone system allows up to 1,000 users in a single office.
Make sure you are getting the most out of your phone
Just like your cell phone, your office phone system should be able to do a lot more than simply make phone calls. From routing calls based on the type of caller to minimising queue times, there are plenty of great things phones with cloud technology can use. On top of these great features, it can assist with automatic transcriptions of voicemails and monitor call quality as well.
Make sure your system is secure
If you’re using an old telephone, then that means you could be vulnerable to a security attack. Many old phones transmit calls via audio signals that can be intercepted by those outside your company. Newer VoIP phone systems have an extra layer of security using firewalls and encryption. If you are dealing with sensitive information, then there is no better reason to upgrade.
Get better sound quality
When using an older phone system your audio quality won’t be great. Having to repeat yourself doesn’t just waste time that could be used helping another customer, but it makes your business look unprofessional. VoIP has higher quality calls and will ensure that you are able to have great conversations with no technical hurdles.
As you can see, a seemingly simple phone system upgrade can result in a more productive, secure, efficient and scalable organisation. If you’re a forward-thinking business, all of these will be appealing to you, so
contact Reliance Communications today to start the conversation.
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