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Is your phone system more than three years old? You want to talk to Reliance!

February 2, 2021

With the rate of technology innovation going on, managing an older phone system inside a workplace can result in lower productivity as employees struggle with a lack of the features and enhancements that their competitors take for granted. If your phone system at your business is older than three years, then you should look into what an upgrade could do for your business.

Reliance Communications works with the best in the industry. We’re vendor-agnostic, focusing on results rather than pushing a particular vendor’s agenda, and that has given us some unique insights into the state of phone systems as we move into 2021.

Here are five reasons to upgrade your phone systems.

Upgrading can actually save you money

One reason why many businesses put off phone system upgrades is due to the price involved with getting a new system installed. However, an upgrade will likely save you money in the long run. By using Voice over IP (VoIP) technology, you can reduce telecom costs and choose the features you want if using a cloud-based system. This lowers the upfront cost to get it installed and will allow your company to save money long-term as well.

Plus, when an older system breaks down it can become quite costly to replace parts or find the expertise needed to fix your phone issues. A new system will always be easier to repair and minimise the amount of downtime your business faces in such a scenario.

A new system can scale with your business

By using a VoIP phone system, you are able to add additional users and devices with ease. Adding new phone lines with more traditional systems is expensive and time consuming, while adding new users with a VoIP system just takes a few minutes. This will allow your phone system to grow alongside your company. For example, the Avaya IP Office phone system allows up to 1,000 users in a single office.

Make sure you are getting the most out of your phone

Just like your cell phone, your office phone system should be able to do a lot more than simply make phone calls. From routing calls based on the type of caller to minimising queue times, there are plenty of great things phones with cloud technology can use. On top of these great features, it can assist with automatic transcriptions of voicemails and monitor call quality as well.

Make sure your system is secure

If you’re using an old telephone, then that means you could be vulnerable to a security attack. Many old phones transmit calls via audio signals that can be intercepted by those outside your company. Newer VoIP phone systems have an extra layer of security using firewalls and encryption. If you are dealing with sensitive information, then there is no better reason to upgrade.

Get better sound quality

When using an older phone system your audio quality won’t be great. Having to repeat yourself doesn’t just waste time that could be used helping another customer, but it makes your business look unprofessional. VoIP has higher quality calls and will ensure that you are able to have great conversations with no technical hurdles.

As you can see, a seemingly simple phone system upgrade can result in a more productive, secure, efficient and scalable organisation. If you’re a forward-thinking business, all of these will be appealing to you, so contact Reliance Communications today to start the conversation.

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We’re proud of this prestigious award and we’re just getting started

June 8, 2023
Big News Reliance Is 8x8 ANZ Partner Of The Year 2022/2023! We’re proud of this prestigious award and we’re just getting started Reliance Communications and 8x8 share an uncompromising vision for delivering incredible customer experiences, and we’re thrilled to be such a key 8x8 partner. We’ve been working with 8x8 since 2017, and in that six years we have gained valuable experience with the 8x8 technology stack that provides the expertise to assist our customers to transform and improve their communications and business management. Through hard work and dedication, Reliance Communications has grown to be 8x8’s leading voice in the market, awarded the honour of 8x8 ANZ Partner Of The Year 2022/2023. This award is founded on our commitment to our customers and 8x8. Reliance is dedicated to ensuring every customer has an incredible 8x8 experience. Not only have we just been honoured with the award win, Reliance has been globally certified with complete 8x8 XCaaS accreditation, elevating us into an elite club of expertise. There is only a handful of 8x8 partners in the world with this level of accreditation, and we are extremely proud to know we are in the best position to assist our customers. What is XCaaS? XCaaS stands for “Experience Communications-as-a-Service”, and it’s the epitome of the 8x8 philosophy. Essentially, it brings customer and employee experience together with contact centre, voice, video, chat, and APIs on one cloud-native platform. 8x8 is a pioneer in this area, with XCaaS being the first and only platform of its kind in the market. The way it optimises an omnichannel customer experience with data-driven insights, while enabling employee engagement in a work-from-anywhere world. It’s also totally secure and delivers 99.999 per cent uptime. We know from our conversations with clients that these are two major concerns. Cyber security is a bigger headache than ever, and every minute the communications system is down, is money lost. XCaaS solves these problems and is wrapped up in a solution that is ideal for everything from small businesses all the way to large enterprises. Learn more about 8x8 XCaaS here. Reliance is your partner for XCaaS As your fully certified XCaaS partner, Reliance Communications can help you get up and running quickly. We’re here to take the pain out of installing and managing the system, so you can benefit from the innovative features without worry. XCaaS solves what businesses need today and offers a clear and easy pathway to what comes next. Reliance helps you capitalise on the opportunity without undertaking an expensive transformation project, and without investing in internal resources. We’re a true partner to your company and we’ll make sure we get it done for you. We’d like to thank 8x8 for their support. As a managed services provider, the market can be incredibly difficult if vendors don’t support their channel. We appreciate how easy it is for 8x8 to invest into them, as they reciprocate by investing into companies like ours. We’re certainly determined to do everything we can to keep winning this award every year! In the meantime, contact us and we will get you running on XCaaS. It’s all benefits, no fuss.
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