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Looking to do more with your communications?

Reliance Communications • December 16, 2020

Microsoft Teams has helped revolutionise the workplace and how many businesses operate in 2020, but a lot of organisations aren’t getting as much out of this invaluable communications tool as they could be. At Reliance Communications, we’ve seen a steady lift in number of enquiries on how to make the most of Teams (and other UC solutions) in 2020.

To make the most of Microsoft Teams, you should take a new look at your communications environment and infrastructure. Give us a call we’ll be more than happy to run an audit of your communications environment and offer a pathway to next-generation features on Microsoft Teams such as these:


Built-in translation tools

It’s not uncommon for a company to employ workers from around the globe that speak different languages. While that is a barrier to communication, Microsoft Teams is able to automatically translate text from another language into your native tongue. This is as simple as hitting the ellipsis on a message and then hitting the Translate button. This is much quicker than copying the text and going to another translation tool and makes conversing with those around the globe a breeze.


Rich text

You have a lot more options when sending a message through Microsoft Teams than you might initially realise. By hitting the format button on the far-left of the message box, you will bring up rich text options, such as adding colour, bolding and underlining words and other options. You can also add a subject line to a message, which will help organise your conversation. It's also easy to add in lists, both bulleted and numbered.


Notifications customisation

If you are a member of several Microsoft Team channels, then it’s easy to get distracted with all of the messages being sent. By clicking on your profile picture and going to “notifications”, you can select what type of alerts you get and can set the frequency. This is very helpful if you belong to channels you don't often need to use but still want to keep an eye on.


Make the most of video with Reliance Communications

Whether you use Microsoft Teams, or any other communications solution, chances are that you’ll be using video. There is so much that you can do with most of these video conferencing solutions, such as record meetings so that anyone that missed the call can view it later, or even generate a written transcript of the meeting automatically.

Another helpful tip is to blur your background while in a video meeting. Since many are working from home due to the pandemic, it’s not uncommon for your children or significant other to be running around while you’re trying to work. Blurred backgrounds allow privacy at home while still allowing people to participate in the meetings.

As you can see, there is a lot that can be done with modern communications tools. At Reliance Communications, we are completely vendor agnostic – it doesn’t need to be Microsoft Teams. Our goal is simply to get your communications environment delivering real productivity gains quickly. Contact us on  1300 656 911 to start the conversation.

Cloud Contact Centre AI | Reliance Communications

8x8 Is Embracing AI – Here’s How You Benefit

By George Minucos • July 11, 2023
Bringing AI to your cloud contact centre is the quickest way to massively boost productivity and customer satisfaction. Learn more with Reliance Communications

We’re proud of this prestigious award and we’re just getting started

June 8, 2023
Big News Reliance Is 8x8 ANZ Partner Of The Year 2022/2023! We’re proud of this prestigious award and we’re just getting started Reliance Communications and 8x8 share an uncompromising vision for delivering incredible customer experiences, and we’re thrilled to be such a key 8x8 partner. We’ve been working with 8x8 since 2017, and in that six years we have gained valuable experience with the 8x8 technology stack that provides the expertise to assist our customers to transform and improve their communications and business management. Through hard work and dedication, Reliance Communications has grown to be 8x8’s leading voice in the market, awarded the honour of 8x8 ANZ Partner Of The Year 2022/2023. This award is founded on our commitment to our customers and 8x8. Reliance is dedicated to ensuring every customer has an incredible 8x8 experience. Not only have we just been honoured with the award win, Reliance has been globally certified with complete 8x8 XCaaS accreditation, elevating us into an elite club of expertise. There is only a handful of 8x8 partners in the world with this level of accreditation, and we are extremely proud to know we are in the best position to assist our customers. What is XCaaS? XCaaS stands for “Experience Communications-as-a-Service”, and it’s the epitome of the 8x8 philosophy. Essentially, it brings customer and employee experience together with contact centre, voice, video, chat, and APIs on one cloud-native platform. 8x8 is a pioneer in this area, with XCaaS being the first and only platform of its kind in the market. The way it optimises an omnichannel customer experience with data-driven insights, while enabling employee engagement in a work-from-anywhere world. It’s also totally secure and delivers 99.999 per cent uptime. We know from our conversations with clients that these are two major concerns. Cyber security is a bigger headache than ever, and every minute the communications system is down, is money lost. XCaaS solves these problems and is wrapped up in a solution that is ideal for everything from small businesses all the way to large enterprises. Learn more about 8x8 XCaaS here. Reliance is your partner for XCaaS As your fully certified XCaaS partner, Reliance Communications can help you get up and running quickly. We’re here to take the pain out of installing and managing the system, so you can benefit from the innovative features without worry. XCaaS solves what businesses need today and offers a clear and easy pathway to what comes next. Reliance helps you capitalise on the opportunity without undertaking an expensive transformation project, and without investing in internal resources. We’re a true partner to your company and we’ll make sure we get it done for you. We’d like to thank 8x8 for their support. As a managed services provider, the market can be incredibly difficult if vendors don’t support their channel. We appreciate how easy it is for 8x8 to invest into them, as they reciprocate by investing into companies like ours. We’re certainly determined to do everything we can to keep winning this award every year! In the meantime, contact us and we will get you running on XCaaS. It’s all benefits, no fuss.
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